1. 03330 329 650
  2. [email protected]

PRIVACY POLICY

UK Cylinders is committed to protecting your privacy and comply with current data protection laws applicable in the United Kingdom, including the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018 (DPA).

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy.

  1. Personal information we collect.

We currently collect and process the following information:

  • Name/Company name, address, contact details, email
  • Delivery addresses, payment details, contact information
  • Account details for purposes of payment / invoicing / warranty

  1. Customers

If you purchase products from us we may process your information for the purposes of:

  • Providing a product
  • Quoting for a product/service
  • Processing your order and following up on that order
  • Managing deliveries, refunds and returns
  • Dealing with enquiries
  • Dealing with complaints
  • Managing your account
  • Notifying you of important changes
  • Managing your credit account, including carrying out credit checks
  • Using your purchase history to manage your account
  • In relation to engineer visits for faulty/in warranty products, the processing of customer information

  1. Suppliers

If you supply products to us, we may process your information for the purposes of:

  • Processing orders
  • Managing orders
  • Managing deliveries, returns and refunds
  • Managing accounts
  • Notifying you of important changes

If you choose not to provide us with the personal information, we will not be able to enter a contract with you, nor, provide you with our services.

  1. How we share your personal information

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have put in place suitable procedures to safeguard and secure the information we collect and hold.

  1. How we share your personal information

We use service providers to assist us in ensuring excellent business functionality and the ability to provide our services. We also work with several suppliers who provide products and delivery services to us. We will only provide these third parties with the information they need to deliver the relevant service and they are prohibited from using the information for any other purpose.

Also, but not limited to:

  • Our accountants, auditors, lawyers or similar where we require professional advise
  • Licensed credit/debt collection agencies when we carry out credit checks

We will never share your personal information for any other purpose than as detailed above.

  1. How long we keep your information

We keep your personal information to enable your continued use of our services, for as long as it is required to fulfil the relevant purposes as described in this privacy notice.

  1. Children’s information:

We do not knowingly collect or store any personal information of children under the age of 16. If you think information has been collected in relation to a child, please contact us and we will eliminate this data from our systems.

  1. Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us using the below contact methods if you wish to make a request

  1. Changes to This Privacy Policy

We may update our Privacy Policy from time to time without notifying you. You can obtain an up to date copy by emailing us at [email protected] or viewing our website www.ukcylinders.co.uk These changes are effective immediately when posted online.

If after contacting UK Cylinders you are still unhappy you may also complain to the Information Commissioner, all contact details are available on the Information Commissioner‘s Website: ico.org.uk of which we are members.

Please feel free to contact UK Cylinders regarding this policy at any time: -

UK Cylinders, Unit 3 RCM Business Centre, Dewsbury Road, Ossett, West Yorkshire, WF5 9ND

Telephone: 03330 329 650

Email: [email protected]

Reg: 12672388

VAT: 363887157